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State to Modernize Aging DMV Systems – Expected to Increase Customer Service

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The Department of Motor Vehicles (DMV) has begun a multi-year project on replacing and modernizing a large portion of the DMV’s aging technology system. The project was announced by Governor Hochul earlier this week.


“As a former County Clerk, I know first-hand the importance of the DMV in providing critical services to New Yorkers,” Governor Hochul said. “These investments are a major step forward in the DMV’s strategic modernization as we look to create a quicker, easier and more convenient experience for everyone.”

The project will replace some technology that is 50-years old and make future service enhancements more seamless. The work will increase efficiency and security within the DMV, but also add convenient services.

Part of the upgrade, the DMV has entered a contract with the software company, FAST Enterprises, LLC. The company has implemented a similar system the DMV will have in 15 other states successfully. The system will have the DMV modernize their technology system platforms and service delivery in two major stages over the course of about 4 years.

“Throughout this project, we will be replacing a patchwork of outdated computer systems, software and databases that account for about 70 percent of DMV’s business volume. This is a strategic investment and a huge undertaking, but we know the important role our agency plays in the lives of New Yorkers, and this project will help us serve them better, faster, and will make our customer’s lives easier. It will also put our agency on a better footing for future upgrades, so our services can continue to evolve as technology improves.”

Department of Motor Vehicles Commissioner Mark J.F. Schroeder said.

The DMV also says the new technology will replace and consolidate major portions of the legacy technology footprint; some of the technology is now 50 years old.

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