NYSEG/RG&E is warning customers to be vigilant of a recent spike in scammers posing as representatives of the company or its affiliates.
Officials say the callers claim to be “consultants” of NYSEG, some of which even have a corresponding forged caller ID.
Customers are urged to never give out personal or account information to unsolicited callers
Additionally, some have reported calls threatening to cut service unless an immediate payment over the phone is made using a prepaid debit card, such as ‘Green Dot.”
These types of offers are always sure signs of a scam.
In some cases, the caller appears to have specific knowledge about the customers and will provide a callback number that spoofs a recorded greeting similar to that of NYSEG’s customer service line.
Company officials assert they’ll always provide advance notice before terminating a customer’s service for non-payment. Employees will also never perform shut-offs during hours when the Customer Service Center is closed.
The scammers often target commercial establishments like restaurants or markets shortly before their busiest lunch or dinner periods, but residential customers have reported these calls, as well.
Any customer who’s unsure whether a call is genuine should hang up and call NYSEG or RG&E at the number listed on the bill or the company’s website.