NYSEG customers are urged to be vigilant of scammers reportedly posing as representatives over the phone and threatening to cut your service unless an immediate payment is made.
Customers are urged never to give out personal or account related information to unsolicited callers.
Additionally, all utilities have been directed by the state to suspend any payment-related disconnections during the ongoing public health crisis.
Anyone uncertain about the authenticity of a call should use the contact info on their bill.
Furthermore, NYSEG says employees are not entering customers’ homes or going door-to-door for non-emergency work due to the COVID-19 pandemic.
The company also offered customers some additional helpful tips:
- NYSEG accepts a variety of payment methods, and Customer Care representatives will work with individual customers to help them pay down outstanding balances and maintain service. The company will never demand customers to purchase debit cards such as Green Dot cards to make payments.
- If unsure of the identity of the caller, ask for the last five digits of the account. If they do not have this information, hang up and alert local authorities. Never give out personal or account information to a caller.
- NYSEG employees and contractors carry company-issued photo ID with a unique employee number. Ask for ID before providing personal or account information or granting access to your property. If you are not certain, call to confirm using the number on your bill or the company’s website.
- Be suspicious of unexpected emails from NYSEG, especially if you’re not an eBill customer, and think twice before clicking links. If you’re not certain, you can make credit card payments, check balances and find other information at nyseg.com
- When making a payment by phone, always use company phone numbers: NYSEG customers can call 800.600.2275.