National Grid is reaching out to customers reminding them to safeguard their identity to any representative that makes a visit or calls their home to discuss their energy bill.
The company states that they never engage in door-to-door solicitation and ESCO employees are not affiliated with them.
National Grid has tips in case a ESCO representative calls or visits your home below:
- Verify their name and company by asking to see their identification. ESCO employees must wear a photo identification card with a visible logo.
- Do not confuse the ESCO employee with National Grid employees. ESCO employees do not work for National Grid and cannot claim to work for us or any other utility. National Grid employees wear identification badges with their photo and our logo.
- Do not provide your utility account number or a copy of your utility bill to an ESCO representative unless you are interested in their services and are ready to receive an offer.
- Do not sign any document until you review its terms, including the length of the agreement, explanation of how rates are calculated, how you can contact their customer service, how you will be billed, and conditions of terminating the agreement.