New York Governor Kathy Hochul has asked the Department of Service to secure refunds to hundreds of thousands of Spectrum customers after a cable dispute disrupted service for New York Customers.
The Governor wants to hold Spectrum Northeast, LLC and Spectrum New York Metro, LLC (known as Charter) accountable and ensure refunds are given to New York Customers who have experienced disrupted services. Spectrum and The Walt Disney Company have recently announced a deal early afternoon yesterday.
Customers had lost access to ESPN and other Disney-owned channels since August 31st.
“Last week, I made it clear that if you pay for your cable bill, you deserve to get the services you pay for. Just in time for Monday night football and the Bills and Jets starting their seasons tonight, I’m pleased that Disney and Charter have resolved their corporate dispute and resumed service for more than 1.5 million New York customers that lost access to ESPN and Disney-owned channels. My Administration will ensure that New Yorkers receive a refund for the days they were without service, holding true to our commitment that we will always prioritize consumer protection.” Governor Hochul said in a statement.
The state pressed both companies to resolve the cable dispute as soon as possible. Customers have missed major programming events due to the dispute including the US Open, and dozens of other shows.
The Governor’s directive to the Department of Public Service is to reduce the confusion customers may experience and ensure all customers are refunded.