Family Health Network latest to experience phone spoof scam

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Another local health care organization is reporting cases of an emerged phone spoofing scam.

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Mark Pendell, information technology director at Family Health Network, told WXHC about residents who have been contacted by fraudsters posing as officials with his organization.

In each case, the culprits manipulate the Caller ID to appear as though they’re using an official FHN number.

“People are getting calls from our spoofed number attempting to obtain patient information,” Pendell said. “We got a call from a guy as far away as Kentucky asking about it. He had never even heard of us, so [the scammers] aren’t even trying to stay with a local user base.”

This tactic was also the subject of a similar scam alert issued this week by Guthrie.

Neither organization would request any type of patient or payment information by phone. These inquiries should always be seen as clear red flags.

“We only send out informative messages (appointments reminders) or call back messages (pending lab results or something) where we verify the patient before anything is discussed,” added Pendell. “Since there is no real technical recourse for this at the moment, education is our only way to combat it.”

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