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Enhanced Communications Brought by Cayuga Health Between Emergency Departments and EMS Partners

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Cayuga Health has engaged with Twiage to enhance communications between emergency departments and EMS partners via real-time GPS tracking information.


Twiage is a secure and real-time communication application that is used by EMS agencies and emergency departments they bring patients to. Twiage has been launched recently at Cayuga Health’s two hospitals, Cayuga Medical Center in Ithaca, and Schuyler Hospital in Montour Falls.

“After using Twiage for a short time, our ED and EMS staff are talking about how much this technology makes things better for patients and EMS crews,” says Scott Goldsmith, Manager of Transfer Center and EMS Operations at Cayuga Medical Center. “I’ve asked different EMS crews for their feedback and it’s nothing but praise. Our team has seen first-hand how quick and easy Twiage is to use.”

Twiage helps both hospitals communicate efficiently with EMS personnel when a patient is having a medical emergency like a stroke or heart attack, where every second counts. The program allows healthcare professionals to be able to see real-time GPS tracking of ambulances to get an accurate ETA. The program also gives the ability to send HIPAA-compliant clinical data from the ambulance.

Twiage has earned innovation awards and recognition from major healthcare organizations, such as the American Medical Association, American Heart Association, American College of Emergency Physicians, and Cleveland Clinic Innovations.

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