Cortland County residents are encouraged to complete a new community survey and provide feedback on a broad scope of issues, ranging from county road maintenance, senior citizen services, job opportunities and water/conservation efforts.
The survey also seeks data on how residents engage with their public services and what value those services carry.
It’s part of the work now being compiled by Transpro Consulting, a Florida-based firm the county hired in April 2020 for strategic planning and organizational assessment services.
“TransPro has provided these exact services to dozens of government organizations throughout North America, and we’re ready to guide Cortland County toward a lean, efficient operational structure informed by its residents core needs and values,” said Mark Aesch, TransPro founder and CEO. “Our philosophy is simple: To learn what would improve residents’ lives, you have to ask them what they need.”
County officials say the firm’s decades of experience in municipal government service within New York State and nationwide has generated double-digit improvements in taxpayer value, cost-savings, and customer satisfaction.
The survey is available both online and available for print distribution from now until July 20, 2020.
“Our top priority is creating a better quality of life for our residents, and that begins with taking a close look at our organizational structure,” said Paul Heider, Chairman of Cortland County Legislature. “We’re excited to work with TransPro on discovering what’s most important to the people who live and work in Cortland County, so we’re hoping for a robust community response to the survey.”