According to the State Attorney Generals Office, management at Aspen Dental, which has a practice here in Cortland County, pressured staff to boost profits by up selling patients and engaged in other illegal business practices.
State Attorney General Eric T. Schneiderman is fining Aspen $450,000 and making the company overhaul the way it does business.
Schneiderman said an investigation by his office found The Aspen Management Company was operating dental practices as a chain, in violation of New York law. Aspen Management routinely made business decisions that directly affected patient care, he said.
The AG’s office launched an investigation in 2013 after receiving more than 300 complaints from consumers since 2005. Consumers complained about the quality of care, billing practices, misleading advertising, upselling of unnecessary medical services and products, and dental care financing.
The investigation found Aspen dictated the dental practices’ care of patients by directing hygienists to sell more products and services to patients. It also trained non-licensed, non-clinical office managers to help patients make decisions about treatment.