With the arrival of these freezing temperatures, NYSEG is reminding customers about the state’s Home Energy Assistance Program (HEAP), which is now open.
HEAP is a federally funded program that helps low-income residents pay the cost of heating their homes.
Customers who are eligible receive one regular HEAP benefit per program year, along with emergency HEAP benefits if they are in danger of running out of fuel.
There’s also assistance available for heating equipment repair and replacement, as well as cooling assistance in the summertime.
Eligibility and benefits are based on a number of factors like income, household size, primary heating source and the amount of household members who are under age 6, age 60 or older, or permanently disabled.
For more information on the necessary income qualifications, customers are urged to visit the New York State OTDA website.
The quickest way to apply is through the online e-filer.
According to officials with Cortland County DSS, Temporary Assistance and SNAP households generally receive their Regular HEAP grant automatically through their case.
Payments to households that pay for heat separate from their rent are sent to the heating vendor and payments to households that have their heat included in their rent are paid directly to the household.
To apply for Emergency HEAP, Temporary Assistance and SNAP recipients must contact the call center at 607-428-5400.
If you qualify, your HEAP payment will be sent to your fuel/utility provider. It generally takes up to 3 months for the credit to appear on your bill.
For heating emergencies outside our regular work hours please call 607-753-3311.