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Utilities Directed To Better Communicate And Coordinate Storm Response

Local News

The New York State Public Service Commission (Commission), as part of its investigation into the electric utilities’ response to Winter Storms Riley and Quinn in early March, directed the state’s major electric utilities to immediately improve communications and coordination with municipal officials as part of the utilities’ post-action reviews following the two storms.

The PSC believes the failure on the part of some utilities to adequately communicate with municipalities during the storms was clearly one of the problems that appeared during the March storms.

Other issues still being investigated include failure to adequately inform customers about estimated restoration times, poor customer communications in general, and the length of time to restore power overall. the seven major electric utilities in New York — Con Edison, National Grid, NYSEG, RG&E, Orange & Rockland, Central Hudson, and PSEG LI.

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