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911 outages in several states caused by company installing a light pole

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(NEW YORK) — Several states experienced 911 call outages Wednesday evening, which emergency call system service provider Lumen said were caused by a light pole installation done by a third party.


A Lumen spokesperson said Thursday in a statement to ABC News, “Some customers in Nevada, South Dakota, and Nebraska experienced an outage due to a third-party company installing a light pole — unrelated to our services.”

“We restored all services in approximately two and a half hours,” Lumen said. “Our techs identified the issue and worked hard to fix it as quickly as possible. We apologize for the inconvenience and appreciate our customers’ patience and understanding.”

The Federal Communications Commission is investigating.

The outages impacted areas in Nevada, Nebraska and Texas, as well as the entire state of South Dakota.

In Nevada, the Las Vegas Metropolitan Police Department said service had been restored in the city just before 9:15 p.m. PT Wednesday.

“All of the individuals who called during the outage have been called back and provided assistance,” Las Vegas police said.

Nevada State Police also confirmed that service had been restored for southern Nevada’s Clark County, which includes Las Vegas and Henderson.

The entire statewide emergency calling system in South Dakota experienced an outage, according to police. By early Thursday morning local time, the state’s highway patrol said service had been restored.

Dundy County, Nebraska, and surrounding areas experienced outages, but both cellular and landline 911 service were later restored, according to authorities.

Multiple cities in Texas also had outages, including Del Rio and Kilgore. A few police departments in Texas have yet to announce whether cell and landline services were back online.

ABC News’ Darren Reynolds and Victoria Arancio contributed to this report.

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